Enhance and Optimise Relationships
Customer Relationship Manager
Built by hospitality experts, our CRM is designed to make understanding and building relationships with your customer as easy as possible.
Our SPARK CRM is designed to help hospitality businesses create and maintain strong relationships with their customers. Built by experts, it includes features like CSI, email marketing, loyalty programmes and customer concierge to make managing your customers easier than ever.
Empower your staff to create and manage accurate customer profiles, ensuring validation by a team member. Tailor your venue’s service for an exceptional customer experience.
Enhance customer understanding with custom tags like ‘vegetarian’ or ‘student.’ Personalise services based on these tags, delivering a more tailored and satisfying experience.
Enhance customer understanding with custom tags like ‘vegetarian’ or ‘student.’ Personalise services based on these tags, delivering a more tailored and satisfying experience.
Elevate engagement with SPARK’s Loyalty Tiers. Recognise and reward patrons with exclusive perks as they progress. Integrate seamlessly for a comprehensive understanding, empowering staff to craft memorable experiences. Foster loyalty with SPARK’s Tiers.
Elevate engagement with SPARK’s Loyalty Tiers. Recognise and reward patrons with exclusive perks as they progress. Integrate seamlessly for a comprehensive understanding, empowering staff to craft memorable experiences. Foster loyalty with SPARK’s Tiers.
With SPARK loyalty you can tailor rewards to fit your business and customers. Whether it be freebies, discounts, or exclusive access to new products, you can be sure your loyalty program will keep your customers coming back for more.
Customers earn loyalty on every qualifying purchase and can redeem it in the future. During a sale, staff can view the customers balance and apply the balance at the checkout
With our CRM you can see who your customers are. Through membership reports, you can view customer demographic. Understand who your most loyal customers are and how they spend.
Ask customers for feedback on each purchase via the EPoS customer facing screen and mobile ordering app. Analyse these reviews to identify your business’s weak points and make improvements.Â
Our software is designed with an easy-to-use interface, and can easily be integrated into any hospitality venue.
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SPARK EPoS’s cloud-based software platform combines the smart EPoS, Reservation, Kiosk, Payment, CRM, Staff Scheduling, KDS, Customer Self-Ordering, Stock Management, Real-time Reporting & Analytics in one management system for hospitality businesses.
